L4d2 Privacy Policy — Protecting Our Users' Data
This Privacy Policy explains how l4d2 collects, uses, stores, and protects your personal information. We are committed to safeguarding the privacy of every Malaysian user with care and responsibility.
1. Information We Collect
When you register and use the l4d2 platform, we collect several categories of information to keep our services running smoothly and securely:
- Account information: Full name, Malaysian mobile number, encrypted password, and date of birth for age verification purposes.
- Payment information: Malaysian bank account number, account holder name, and transaction records in MYR (RM). Full card numbers are never stored on our servers.
- Device and browser information: IP address, browser type, operating system, device model, and screen resolution — collected automatically for security and platform optimisation purposes.
- Usage data: Pages visited, session duration, games played, and in-platform transaction history.
- Cookies and tracking technologies: As described in the sections below.
We do not collect information beyond what is necessary for the platform to operate. All data collection is carried out with a clear and legitimate purpose.
- Information Collected
- Purpose of Data Use
- Cookies & Tracking
- Storage & Security
- User Rights
- Policy Changes & Contact Us
2. How We Use Your Information
L4d2 uses the information collected solely for the following purposes:
- Account management: To verify your identity, process registration, and enable secure login to the platform.
- Transaction processing: To process deposits and fund withdrawals in MYR accurately and securely.
- Fraud detection: To identify and prevent fraudulent activity, money laundering, or platform misuse.
- Customer support: To respond to enquiries and resolve issues reported by users.
- Platform improvements: To analyse usage patterns and improve platform performance and interface design.
- Important communications: To send security notices, terms updates, or transaction alerts.
We do not use your data for third-party advertising or sell it to any external company. All use of data is governed by this Privacy Policy.
3. Cookies & Tracking Technologies
Cookies are small text files stored on your device when you visit the l4d2 platform. They help us remember your preferences, maintain your login session, and improve platform performance. Without cookies, some core platform functions may not work properly.
- Session cookies: Automatically deleted when you close your browser. Used to keep your login session active.
- Preference cookies: Saving your language settings and display preferences.
- Analytics cookies: Helps us understand how users interact with the platform for internal improvement purposes.
You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect login functionality and account security.
4. Data Storage & Security
All l4d2 user data is stored on servers protected with SSL (Secure Socket Layer) encryption and strict technical security measures. Access to personal user data is restricted to authorised personnel only, and solely when required to carry out their duties.
User passwords are never stored in plain text — they are hashed using a secure algorithm before being saved. Payment details such as bank account numbers are encrypted and used solely for legitimate withdrawal purposes.
We retain user data for the duration of an active account and for as long as required under applicable Malaysian law. Once an account is closed and the mandatory retention period has lapsed, personal data will be securely deleted or anonymised.
While we take all reasonable precautions, no online security system can be guaranteed 100% secure. We encourage users to use strong, unique passwords and never share their login credentials with anyone.
5. User Rights & Information Sharing
Your Rights as a User
As an l4d2 user in Malaysia, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal data we hold about you at any time.
- Right to correction: If any of your information is inaccurate or out of date, you have the right to request a correction.
- Right to deletion: You may request account closure and deletion of your personal data, subject to legal obligations that may require us to retain certain records.
- Right to object: You may object to the processing of your data for specific purposes where there is no legally binding basis to do so.
To exercise any of the above rights, please contact the l4d2 support team by email at [email protected]. We will process your request within 14 business days.
Third-Party Sharing
L4d2 does not sell or rent users' personal data to third parties. We only share information in the following limited circumstances:
- Authorised payment processors for handling deposit and withdrawal transactions in MYR;
- Malaysian authorities where required by court order or applicable law;
- Technical service providers who support platform operations, bound by strict confidentiality agreements.
- Access to personal data
- Correction of information
- Account & data deletion
- Objection to processing
- [email protected]
6. Policy Changes and How to Contact Us
L4d2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, or Malaysian legal requirements. Any material changes will be communicated to registered users via an in-platform notice or email at least 7 days before taking effect.
The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding your data privacy on the l4d2 platform, please contact us:
- Email: [email protected]
- Response time: within 48 business hours
You may also refer to FAQ page us for answers to privacy questions most frequently asked by Malaysian users.
Still Have Questions About Your Privacy?
The l4d2 team is here to help. Check our FAQ or register an account to experience a platform built around the security of Malaysian users' data.